Eurostar Disabled & Special Needs Passengers

Eurostar Disabled & Special Needs Passengers
Dedicated to providing the highest level of service for all it’s passengers, the Eurostar terminals at London St Pancras International, Ebbsfleet International and Ashford International, as well as the passenger trains themselves are specially equipped for those who may require additional facilities or services.

Wheelchairs
There are 2 designated areas on the train, each for one wheelchair user and companion in Leisure Select (first class), coaches 9 & 10. They offer the wheelchair user the option to stay in their wheelchair if they wish and must be used if passengers are unable to walk at least 200m unaided. “Call for aid” buttons are also fitted. Please note that the designated wheelchair spaces are for passengers that have their own wheelchair. A special fare is available for both wheelchair user and companion, please enquire at the time of booking.

Special Assistance
Special assistance is no longer bookable in advance. Assistance is arranged in person on the day of departure at the assistance desk and is subject to availability. If you think you might need help getting to or from the train, please arrive as early as you can (preferably at least 1 hour prior to departure).

Guide Dogs
Guide dogs are accepted on board, however please note under no other circumstances may animals travel on Eurostar.

Disabled toilets with “call for aid” buttons are available at the departure lounges at London St Pancras, Ebbsfleet International and Ashford International stations and also on the trains themselves in First Class Leisure Select Coaches 9 and 10.

Eurostar Door Widths: Toilet 522mm/Exit Door 850mm/Disabled Toilet 7200mm

 Eurostar City Breaks