Booking Conditions
DIRECTLINE CITYBREAKS – PACKAGE HOLIDAY BOOKING CONDITIONS
These Booking Conditions, together with our Privacy Policy, Website & UK Call Centre Terms & Conditions, and any additional written information brought to your attention prior to confirming your booking, form the basis of your contract with Holidayline (UK) Ltd trading as Directline Citybreaks, ABTA number D6770. Please read them carefully. Should you require any clarification please contact us prior to booking.
References to ‘you’ and ‘your’ include the first named (lead passenger) on the booking and all persons on whose behalf a booking is made, and any person added to the booking. References to ‘we’,’us’ and ‘our’ refer to Directline Citybreaks. Any instruction we choose to accept to despatch documents, amend or cancel your booking must come from the first named (lead passenger) on the booking.
1. Your contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You consent to use of information provided in accordance with our privacy policy. You are confirming that the first named passenger is 18 years or older, and when placing an order for products and services with age restrictions that all party members are of the appropriate minimum age to use them.
The person providing payment is responsible for making sure that they have permission to use the method of payment and funding being made available to us. A contract will exist as soon as we issue our confirmation invoice, or you tell us that you would like to accept our written or verbal quotation and a booking reference number is provided verbally or electronically to you. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
2. Your financial protection
For flight inclusive package holidays financial protection is provided through our Air Travel Organiser’s Licence number 9103. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
For package holidays that do NOT include a flight, for example a Eurostar package, protection is provided by way of a bond held by ABTA under our membership D6770.
If you are uncertain about what financial protection applies to the products and services you have selected, please contact us for further information.
3. Price and payment
a) We reserve the right to amend or discontinue any offers shown on our website and in printed material at any time and without prior notice. Pricing is subject to availability.
b) You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
c) We endeavour to ensure that all pricing information provided by us is accurate. Should an error occur, either through our own fault or the fault of our suppliers, we will contact those affected and reserve the right to cancel your booking with a full refund, and if we do so within 48 hours from when your booking was confirmed then no compensation will be considered.
d) When you make your booking you will be required to pay a deposit or make full payment for your booking at the time of booking, as stated at point of sale on our website or by a call centre representative. If the balance of the price of your travel arrangements is not paid in time we reserve the right to retain your deposit to cover cancellation charges with our own suppliers and instruct them to cancel any arrangements made. Your booking may be cancelled and you will be subject to cancellation charges as detailed in sections 5&6. Alternatively if an extension to your payment deadline is agreed by us, we reserve the right to charge a late payment fee of £20 per booking. In the event that we incur bank charges as result of a cheque which has been stopped or marked ‘Refer to Drawer’, we reserve the right to pass these charges on to you, together with an administration fee of £10 per transaction towards our costs.
e) Many countries charge departure, tourism and city taxes that can only be paid locally. You accept that such charges may be in existence for your chosen destination and country of departure, and that it is your responsibility to have sufficient funds available to cover them. Such charges may be introduced after your booking is confirmed and can be subject to change. Such charges are not included in prices quoted on our website or via our call centre.
f) Payment is accepted by Delta, Switch/Maestro, MasterCard, Visa and American Express. Debit cards are processed with no handling fee. Credit cards will incur a handling fee of 2.5% calculated on the price of the transaction. Cards are accepted subject to security and fraud checks. Debit cards issued outside of the UK will be processed as credit cards. Your bank or card issuer may also apply a foreign transaction fee. Paypal is accepted as a method of payment for online bookings only with a handling fee of 1.99%.
g) Changes in [transportation costs, including the cost of fuel] [dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports] and [exchange rates] mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
h) Any payments that remain outstanding from you for whatever reason after the due date(s) advised to you will be referred to Daniels Silverman Limited our debt recovery specialists and will be subject to an initial surcharge of 15% of the total monies owing plus VAT to cover the collection costs incurred by this referral. Further charges and legal fees may be incurred by and will be your sole responsibility if the monies remain unpaid and all debts will be legally enforceable against you.
3.1 Promotions and payment plan options
Price Match
The comparable holiday must be available to book and be accurately priced. Only one claim per booking. Offer valid for new bookings only from 5 September 2012. The Price Match is for overseas holidays packages only (a holiday must include a flight and accommodation) with comparable payment terms. The holiday you are asking us to match the price of must be from a legitimate ABTA/ATOL Travel Agency and include all booking fees, credit card charges and handling charges. Directline Citybreaks must be able to obtain the same price without the use of any vouchers, promotional codes or loyalty programmes. We will review your claim and respond within 7 days. Refunds will be made to the card used to pay for the original booking. This guarantee excludes any holidays available on auction sites such as eBay. If the holiday has not been paid in full then the difference will be discounted from the outstanding balance. We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction.
4. Your responsibility
It is your responsibility to make sure the information provided to us, such as names, dates of birth, contact details, passport and advanced passenger information is correct. You accept that any errors made by you when providing such information can result in additional charges being applied for corrections. We will not accept any liability whereby an error has been made in the provided information received from you which prevents you from travelling, results in refused entry, or additional charges being imposed by a third party in order to continue your journey or stay.
You may be asked to provide advanced passenger information (API), at point of sale or thereafter as detailed on your booking confirmation. You may be directed to provide this directly and electronically to the airline or to us within a certain time frame prior to your departure. Failure on your part to meet the required deadline may result in additional charges being imposed by the airline for collection of this information at check-in or may prohibit their acceptance of you for carriage.
It is your responsibility to reconfirm any flight or transfer arrangements while abroad. Inappropriate conduct or behaviour:- Any person considered to be behaving in an antisocial manner and/or under the influence of alcohol or drugs may be refused boarding or removed from any flight. If in our reasonable opinion or in the opinion of our suppliers, a hotel manager or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday. Such individuals may also be liable for prosecution. Directline Citybreaks can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. Directline Citybreaks also cannot accept any responsibility for the actions of other people outside its control.
5. If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. . This must be received at our office at Directline Citybreaks, No.1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT or by e-mail to [email protected]. You will be asked to pay an administration charge, (see table below) and any further cost we incur in making this alteration including charges imposed by our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements which we will advise of prior to processing your change. A request to remove the accommodation element from your booking will be classed as a cancellation and charges in section 6 will apply. We reserve the right to request full and immediate payment of any outstanding deposit amount on your booking prior to processing your instruction to change any elements of your booking.
Table of administration charges per booking
| Element of the holiday the charge applies to | Notice given 56 days before departure date or greater | Notice given 55 days before departure date or less |
| Accommodation | £25 + supplier charges | £40 + supplier charges |
| Flight | £45 + supplier charges | £60 + supplier charges |
| Flight extras such as seating arrangements, luggage & meals | £12 + supplier charges | £12 + supplier charges |
| Transfers, car hire, car parking | £12 + supplier charges | £12 + supplier charges |
| Change of name on booking | £25 + supplier charges | £25 + supplier charges |
6. If you cancel your booking
You may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our office at Directline Citybreaks, No.1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT or by e-mail to [email protected]. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below which excludes any insurance premiums, amendment or transaction charges which are not refundable. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Upon request we can provide you with a cancellation invoice.
What will it cost to cancel my booking? (Excludes late bookings and Eurostar bookings)
If notice of cancellation is received more than 70 days before departure you will lose 60% of the holiday cost.
If notice of cancellation is received between 70 and 29 days before departure you will lose 70% of the holiday cost.
If notice of cancellation is received between 28 and 4 days before departure you will lose 90% of the holiday cost.
If notice of cancellation is received 3 days of fewer before departure you will lose 100% of the holiday cost.
What will it cost to cancel my Late Booking? (Late bookings are those made less than 70 days before departure)
If notice of cancellation is received more than 3 days before departure you will lose 90% of the holiday cost.
If notice of cancellation is received less than 3 days before departure you will lose 100% of the holiday cost.
What will it cost to cancel my Eurostar booking?
All Eurostar bookings are non-refundable, you will lose 100% the holiday cost.
7. If we change or cancel your booking
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid excluding any amendment charges, transaction charges or any insurance premiums paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Aer Lingus, British Airways, Easyjet, First Choice, Flybe, Jet2, Thomas Cook, Monarch, Ryanair, Thomson, Thomsonfly, Air Malta. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard, notification of minor building work.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid excluding any amendment charges, transaction charges or any insurance premiums paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
| Period before departure within which notice of cancellation or major change is notified to you | Compensation per person (excluding infants) |
| 30 days or more | £10 |
| 15 to 29 days | £20 |
| 14 to 0 days | £30 |
Force Majeure: We will not pay you compensation if we, or our suppliers, have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond ours, or our suppliers’, control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
8. If you have a complaint
If you have a problem during your holiday, you must inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. In addition, If you are issued with an accommodation voucher, you must check to see if it displays a contact number for assistance which then must be called or alternatively our Customer Services team must be called on +44 20 8239 8200 while abroad. If your complaint is not resolved locally and during your stay, you must follow this up upon your return home within 28 days by writing to our Customer Relations Team at Directline Citybreaks, No.1 Croydon, 12 – 16 Addiscombe Road, Croydon, CR0 0XT, or by e-mail to [email protected], giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. NB Failure to take all of these notification actions both in resort and in the UK may result in you and your party not receiving your full or possibly any refund or compensation entitlement even if your complaint is upheld. Please also see section 9 on ABTA and Arbitration.
9. ABTA and arbitration
We are a Member of ABTA, membership number D6770. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation.
10. Our liability to you
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Our and our supplier’s obligations in this regard are to take reasonable care & skill. Compliance with any applicable regulatory requirements either in the UK or locally overseas in resort will constitute proper performance of our and our supplier’s obligations, however reasonable care and skill does not always mean compliance with each and every overseas local law and regulation especially where these impose absolute obligations.
We will also not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies providing the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from us. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in section 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. This clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
11. Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
12. Passport, visa, immigration and health requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel or gain entry because you have not complied with any passport, visa or immigration requirements. We recommend you consult your GP or the Foreign Office regarding health requirements. If you are travelling within the EU, you may consider applying for a EHIC (European Health Insurance Card) which may entitle you to reduced or free emergency care. Requirements for entry and travel can change and we strongly recommend you check the current situation close to your departure date. Please also visit the foreign office website www.gov.uk/fco for further information.
Goa and Kerala: The Indian authorities will not permit Indian passport holders to travel on charter flights. A valid visa is required for British passport holders prior to travel.
The following applies to EC passport holders: Visas are required to be purchased in advance for certain countries, including Egypt and India. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply.
13. Special requests and medical assistance
Special requests should be made to us at time of booking. We will endeavour to pass on any reasonable requests to the relevant supplier(s) but we cannot guarantee that requests will be met. Failure to meet any special requests will not be deemed a breach of contract.
If you or a party member has a medical problem or disability which may affect your chosen holiday, you must give full details at time of booking as we request. Your booking will remain unconfirmed unless you do so. If we or our suppliers reasonably feel unable properly to accommodate your or a party member’s particular requirements after discussion with you we will not be able to confirm the booking. Once your booking is confirmed, we reserve the right to cancel any arrangements made should we later learn of any pre existing or other important medical disability requirements which were not reasonably declared or disclosed by you or any party member. In these circumstances, we also reserve the right either to retain your deposit and/or ask you for additional payment to the extent required to cover any costs and expenses incurred by us or our suppliers, prior to our maintaining or continuing your holiday arrangements.
14. Accommodation, descriptions, reviews, star ratings and flight routings
There is no standard method of rating accommodation across the world. However, many countries have differing official and unofficial ways of assessing properties and some do not rate them at all. For the sake of simplicity we show all these different ratings where as stars. In most situations the stars represent the accommodation suppliers rating, based on their view of the accommodation, and this may differ from any official or unofficial rating.
Descriptions and images on this website are provided electronically by our suppliers and are their view of the product at the time the information was supplied to us. Images are used for illustrative purposes only. Occasionally, particularly during low season when occupancy levels may be low, facilities may become unavailable without warning. While we cannot accept liability for such changes, we will endeavour to notify you prior to departure should we be made aware and sufficient time allows. Withdrawal of facilities is beyond our control.
Room types: We purchase accommodation from a number of suppliers. As a general rule the following applies: Twin = room with 2 single beds; Double = room with a double bed; Single = room with a single bed; Sole occupancy = twin or double room for use by one person. Single rooms are very scarce & may not be the same general standard as twin rooms; they may be smaller with no balcony. A three or four bedded room usually mean a twin bedded room with extra folding or bunk beds or will consist of double beds, so you will need to be prepared for having less space. When a 5th person is sharing the room, the extra bed will normally be a foldaway or rollaway type which is easier to move in and out of rooms.
Hotel check-in and check-out times: These vary and are not related to your flight arrival or departure time. Most hotels have a standard check-in time of 16:00 on the day of arrival and a standard check-out time of 11:00 on the day of departure.
The flight routings used in connection with our holidays may be based on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft on route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and⁄ or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your travel advisor at the time of booking.
15. Excursions & ‘Attraction World’ tickets
Attraction World tickets sold in relation to your package arrangements or excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday arrangements provided by us. For these Attraction World tickets or any excursion or other tour that you book while on your holiday, your contract will be with the operator of the attraction, excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. For the conditions applicable to ‘Attraction World’ ticket sales are available upon request and can also be found on our website.
16. Insurance
It is a condition of your contract with us that you have adequate insurance cover. Such insurance should ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is rarely adequate. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
17. Terms of our travel insurance
If you have purchased an insurance policy via our recommended travel insurance provider the following terms apply.
a) ABOUT OUR TRAVEL INSURANCE
Directline Citybreaks, a trading name of Holidayline (UK) Ltd of No 1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT is an appointed representative of Citybond Holdings Plc, 109 Elmers End Road, Beckenham, Kent, BR3 4SY, which is authorised and regulated by the Financial Services Authority (FSA) to transact general insurance business. Citybond’s FSA Registration number is 312208. You can check this information on the FSA’s Register by visiting the FSA’s website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
b) OUR TRAVEL INSURANCE PRODUCTS & SERVICE
Our travel insurance is suitable for those UK Citizens who wish to insure themselves when travelling in respect of medical emergencies, cancellation, losses to possessions/money, personal liability and other expenses.
We only offer travel insurance products from a single insurer. We do not give advice or make personal recommendations in connection with any travel insurance product. However, we will ask you questions in order to provide you with a quotation, leaving you to make your own decision as to how you wish to proceed and whether this product fulfils your specific insurance requirements.
c) INSURANCE PREMIUMS & FEES
We collect and hold insurance premiums as agent of the insurer. When we provide you with a quotation, we will tell you about any fees which may apply in addition to the insurance premium.
d) YOUR DUTY OF DISCLOSURE
You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the travel cover we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of the risks being insured. Failure to provide full and accurate information may mean that your travel policy is invalid. If you are in any doubt as to what facts might be considered to be material then you should disclose them to us or your insurers.
e) COMPLAINTS PROCEDURE
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner. If you wish to make a complaint please contact us in writing, addressed to:
Customer Services, Directline Citybreaks, No.1 Croydon, 12-16 Addiscombe Road, Croydon, Surrey, CR0 0XT
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.
f) COMPENSATION
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. For claims on or after January 1st 2010 insurance advising and arranging is covered for 90% of the claim without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.
g) YOUR CANCELLATION RIGHTS
If your cover does not meet your requirements, please notify us on 0871 472 4635 within 14 days of receiving your policy documents and return all such documents for a refund of your premium. If during this 14 day period you have travelled, made a claim or intend to make a claim, we can recover all costs that you have used for those services. Please be aware that your cancellation rights are no longer valid after this initial 14 day period.
Directline Citybreaks is a trading name of Holidayline (UK) Ltd a limited company incorporated in England and Wales under registration number 2762020, whose registered office is at 16 Beaufort Court, Admirals Way, Docklands E14 9XL
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