Data Protection, Privacy Policy and Marketing Statement
Data Protection and Privacy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide (such as name, address, any special needs/dietary requirements etc).
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only however, pass any information onto any person responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers (whether in the EEA or not) we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
All telephone calls are recorded and may be used to check the accuracy of information given by you. The call recordings may also be used for training purposes.
Marketing
directline city breaks will never sell personal information. Our employees and associated companies are obliged by us to respect confidentiality. We will not use your information, or the information provided by you regarding friends or others in your party, for any purpose other than carrying out your booking or, provided you have not objected to it, to inform you of offers in the future, via email and other means.
directline citybreaks booking conditions
Cookies
We make use of cookies to gather valuable information about how users move around the site. This enables us to understand how the site is used and to make improvements. The information we gather by use of cookies does not include personally identifying information. Two of the cookies we use are essential for parts of the site to operate and will have already been set. You may delete and block all cookies from this site, but please note that parts of the site may not work.
Essential Cookies
| Name | Typical Content | Expires |
| CFID | Randomly generated number | Never |
| CFTOKEN | Randomly generated number | Never |
Functional Cookies
| Name | Typical Content | Expires |
| EnquirySource | The source used to arrive at the site, e.g. Google, Yahoo, etc... | 90 days |
| CustomerID | Sequentially generated number | 90 days |
| PromoCode | A promo code, e.g. ABC5 | 1 month |
| nbp | 1 | When you exit the browser |
| k_visit | 1 | 1 year |
| push_time_start | Number representative of a time | When you exit the browser |
| session_start_time | Number representative of a time | When you exit the browser |
| rrCookie_affiliateInfo | Data about which affiliate you have visited from, if applicable | 1 month |
| BNI__Barracuda__lb_cookie | Randomly generated number | When you exit the browser |
| Ysm_bbk[random] | Randomly generated number | When you exit the browser |
| mbox | Randomly generated numbers | Never |
| SnapABugHistory | A number | 1 Year |
| SnapABugVisit | Randomly generated number | When you exit the browser |
| SnapABugRef | The last URL of a page on the site that the chat client was available on | 2 hours |
Site Analytics Cookies
| Name | Typical Content | Expires |
| __utma | Randomly generated number | 2 years |
| __utmb | Randomly generated number | 30 minutes |
| __utmc | Randomly generated number | When you exit the browser |
| __utmz | Randomly generated number + info on how the site was reached | 6 months |
| s_cc | True or False | When you exit the browser |
| s_cc | True or False | When you exit the browser |
| s_nr | Randomly generated number | When you exit the browser |
| s_ppv | A list of numbers | When you exit the browser |
| s_sq | Information about the previous link clicked | When you exit the browser |
| s_vi | Randomly generated number | 5 years |
Additional Information
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
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