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Customer services:
For any of the following issues please use our customer service area:
 - Upgrades
 - Cancellations
 - Payment Query
 - Complaints
 - Transfers
 - Insurance
 - Confirmation/Vouchers

You may also find our frequently ask questions (FAQs) section very helpful.

Insurance: If you've purchased travel insurance. Your policy number is %%booking_ref%%.
Car hire: To hire a car please use our car hire page.
Tickets: Ryanair are a Ticketless airline and you will recieve an E-Ticket by email from them within the next 24 hours. Please use these details for online check in and any amendments. It is compulsory that you check in and print your boarding pass directly on Ryanair website between 15 days and 24 hours prior to your Flight. Failure to do so may result inb Ryanair applying an additional charge at the airport for printing of tickets.
Luggage allowances: Please check our FAQ page; alternatively please check your flight tickets.
Flight details: Flight times can change. Where we're made aware of a change we will contact you more
Accommodation: You may find a 24 hour contact number on your accommodation voucher. If you are unable to reach our call centre within opening hours to discuss any concerns which may arise upon your arrival, please call the number on the voucher. This will give our supplier an opportunity to address any problems while you are in resort. Failure to raise your concerns while abroad may have an effect on the consideration of any complaint raised upon your return.
Local Taxes: Prices quoted on our website and via our call centre exclude any tourism or city taxes which are payable locally and maybe subject to change and introduced after time of booking. We recommend you enquire about such charges upon arrival at your place of stay or before travel, making sure you have sufficient funds available to cover them.
Terms & Conditions: Your booking is subject to the directline holidays booking conditions Full T&Cs
Financial Protection: All monies paid by you for the air holiday package shown are  ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 9103. For more information see our booking terms and conditions.
Important Notice: This is an important document. You should retain this as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

We hope you have a great holiday.

The Customer Services Team